Refund Policy

RoTemplates sells digital goods. Because access can be delivered instantly, refunds should be evaluated carefully once files have been downloaded or fulfillment has been completed.

Refunds may be considered when a buyer is charged multiple times, receives the wrong product, or cannot access the purchased files due to a delivery failure on the RoTemplates side.

Refund requests should be submitted within a clearly stated window, such as seven days from purchase, using the support contact listed on the site.

Refunds are typically not appropriate for preference-based decisions, change-of-mind requests after delivery, or situations where the buyer lacks the Roblox Studio knowledge needed to customize a template.

Each request should be reviewed against the order record, delivery status, and support history. If a refund is approved, it should be processed back through the original payment method whenever possible.

This placeholder policy should be updated once your live checkout provider, download delivery method, and support commitments are finalized.